How Nursing is affected
by your Conflict Health Rating

Do you feel strongly about nursing issues? We're conducting research into the state of Conflict Health in both your workplace and the industry overall. All answers are confidential and the results benefit you, the organisation you work for, and your profession.

Conflict Health is a measure of an average employee's capability to manage conflict in their professional role at work.

Why is it so important?

Any employee who is unable to resolve conflict suffers significant losses including:

        * productivity losses of up to 30%

        * increasing stress levels

        * poor financial outcomes

to name the 3 most prevalent negative outcomes from our recent research. Allowing unresolved conflict to continue reduces effectiveness, adds substantial costs to any hospital or healthcare facility and has a detrimental impact on patient care.

Announcing the Glenn Index of Conflict Health®

All that's about to change - our aim is to measure the Conflict Health Rating within your organisation vis-a-vis other nurses in the healthcare industry. And to track the results to see how both ratings change over time, week after week.

This will enable Executives and Nursing Management to see employees' Conflict Health Ratings on a weekly basis, and to leverage the opportunities presented by a positive rating or to fix the problems posed by a negative rating. The implications for employment, nurse staffing numbers, rostering, patient outcomes, budgets and costs, and team harmony are enormous.

Who will use the ratings?

It's primary use is for Hospital Administrators such as CEO's, DON's, ADoN's, Human Resources and Nursing Management, although we also recognise this information will be of enormous interest to all staff, associations and unions alike.

How we determine your Conflict Health Rating

First of all we benchmark your industry to a score of 100. This is our starting point; subsequently it is adjusted from time-to-time to reflect changing industry conditions.

We then survey your staff online against a specific set of Conflict Health questions to evaluate their capacity to manage conflict. Using data from staff in other healthcare organisations, we determine the current industry rating, comparing the two numbers to show the Glenn Index.

  Let's use Melbourne General Hospital as an   example. Each week a representative sample   of employees go online to complete a 7-minute   survey. On average, MGH nursing staff feel 5%   more able to manage conflict (and other   criteria) this week than against their original   benchmark of 100. As a result, their average   organisation rating is 105. (Next week, we'll survey a different sample of employees, and so on, until we gather the opinions of everyone.)

Additionally, we know from our online polling that a number of other healthcare staff within Australia feel under pressure within their own organisations and, as a result, their average Conflict Health Rating is a bit below average at 96. Like a Blood Pressure Reading you can see how easy it is to interpret.

As a diagnostic tool and program, the Glenn Index® is an insightful piece of market research. We believe that checking your weekly Conflict Health Rating will quickly become an important driver of business activity.

What do the ratings mean?

The ratings quantify what your own people think and feel about their current ability to manage conflict at work, given how well their employer and management team is meeting their needs, over the past week, against a backdrop of the greater Industry.

A rating above 100 indicates your people, on average, felt comfortable and confident when undertaking their daily roles and managing conflict over the past week. That's a healthy report.

A rating below 100 indicates your people, on average, felt uncomfortable and anxious when managing conflict in their daily activity over the past week. That's unhealthy.

However, Organisation scores must be seen in context against Industry scores. It is better to have a marginally-below average Organisational score against a poorly-performing Industry rating (eg 98/72) than a marginally-above average Organisational score against a high-rating Industry (eg 101/113). And both ratings are possible.

If your Glenn Index® rating is low, it will reveal that action should be undertaken to satisfy nursing needs. And therefore, better management teams are more likely to re-direct resources to help you.

Confidential and independent

We are completely independent and not affiliated with any health organisation.

Measure. Track. Resolve residual conflict.

Once you can measure and track your organisation's current level of Conflict Health, you'll be in a much better position to leverage that information to meet the needs of all nursing staff. For more information about this remarkable program, contact us re Nursing.